Thursday, 19 November 2009

Thanks for the Feedback

Feedback from our guests is tremendously useful. We receive feedback from our guests via a variety of avenues.

Firstly, we actively ask for it. We've now got over 600 completed feedback surveys from our 2009 guests at the inn, plus a lot more from our self catering guests. We read it on forums such as Tripadvisor. And sometimes it just comes to us because people want to tell us about their experience. Here's an example that hit the inbox yesterday.

Oak Lodge, Clachaig Chalets, Glencoe

In the last week of October we stayed with you in Oaktree Lodge, and have kept meaning to send an email to say what a wonderful stay we had with you, I am not sure that you have time to read any guest comments in the books you provide, but the staff were fabulous and so welcoming, I have a Scottish friend from Glasgow and she told me the place was magical but only if you were Scottish, well it was magical to us, my children haven't stopped talking about it, the lodge felt like a home from home and we certainly were sad to be going home. Keep on doing what you obviously have off to a fine art, it was a brilliant stay. And we will be back

Fantastic! Stuff like this just keeps us going. We really appreciate the fact that our guests take the time to contact us after their stay to tell us things like this. Thank you.

And now for a commercial break...

You too can book Oak Lodge at Clachaig Chalets.

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